Privacy Policy

Who we are

At DIGITAL ONE, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our managed IT services (“Services”) or interact with our website (the “Site”). By using our Services or Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you interact with us:

  • A. Personal Information When you use our Services, we may collect personal information, including but not limited to:
    • Contact Information: Name, email address, phone number, and postal address.
    • Business Information: Company name, job title, and work-related details.
    • Billing Information: Payment details, including credit card or bank account information.
  • B. Usage Data We collect information about how you access and use our Services, which may include:
    • IP addresses, browser type, operating system, device identifiers, and other technical data.
    • Usage patterns, interactions, and session data while using our Site and Services.
  • C. Service-Related Information We may collect data related to the use of our IT services, including:
    • System logs, device information, and other data generated during service provision.
    • Network and performance data to monitor and improve the quality and performance of our IT services.
2. How We Use Your Information

We may collect different types of information depending on how you interact with us:

  • Providing IT Services: To deliver the managed IT services you have requested, including support, maintenance, and troubleshooting.
  • Communication: To communicate with you about your account, services, updates, and any support requests.
  • Billing and Account Management: To process payments, manage billing, and provide customer support.
  • Improvement of Services: To monitor and improve the quality of our services, conduct system diagnostics, and enhance security.
  • Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.
3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

  • A. Service Providers:     
    • We may share your information with third-party vendors or service providers who perform functions on our behalf, such as payment processing, data storage, or technical support. These third parties are required to maintain the confidentiality and security of your information.
  • B. Legal Requirements:
    • We may disclose your personal information when required by law or in response to a valid request by public authorities (e.g., a court order, government agency, or regulatory body).
  • C. Business Transfers:    
    • In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will take reasonable steps to ensure that your privacy is protected and inform you if the Privacy Policy is modified.
  • 4. Data Retention:          
    • We will retain your personal information for as long as necessary to provide the Services you have requested, comply with legal obligations, resolve disputes, and enforce our agreements. If you close your account or discontinue using our Services, we will retain and use your information only as necessary for legal or business purposes.
5. Security

We take the security of your personal information seriously. We use reasonable physical, technical, and administrative measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please note that no security measure is completely foolproof, and we cannot guarantee the absolute security of your information.

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access: You can request to access or obtain a copy of the personal information we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete information.
  • Deletion: In certain circumstances, you may request that we delete your personal information.
  • Opt-Out of Communications: You may choose to opt-out of receiving marketing communications from us by following the unsubscribe instructions in any communication or by contacting us directly.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section.

Our Site or Services may contain links to third-party websites or services that are not operated by us. This Privacy Policy only applies to information collected by us. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before submitting any personal information.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the nature of our Services. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:

DIGITAL ONE DOOEL SKOPJE

Address:              Franjo Kluz 3-2/5 Skopje

Phone:                  +389 70 233 588

Email:                   contact@digitalone.mk