ISO 9001:2015 – Quality Management System

This proves and demonstrates our unwavering commitment to delivering high‑quality managed IT services through a robust Quality Management System (QMS). This certification assures you that we:
Systematically monitor and refine our core processes—IT services, cybersecurity, cloud solutions, helpdesk support—to consistently meet or exceed client requirements
Track customer satisfaction and continuously adapt based on feedback
Use a risk‑based approach to improve efficiency, reduce errors, and drive continuous service delivery enhancements
With ISO 9001:2015, our clients gain confidence in choosing a partner who operates with quality, transparency, and excellence.

ISO 20000-1:2018 – IT Service Management System

Our ISO 20000‑1:2018 certification underscores Digital ONE’s ability to deliver managed IT services according to international best practices for IT service management (ITSM). As a result, you benefit from:
Structured processes for service delivery—including incident, problem, and change management—to ensure reliability and continuity
Alignment with your business needs through defined service levels (SLAs) and consistent performance
Continual refinement of service operations to reduce downtime and drive user satisfaction
This certification enhances transparency, accountability, and service quality across your entire IT infrastructure.

ISO 22301:2019 – Business Continuity Management System

At Digital ONE, ISO 22301:2019 certification reflects our ability to both protect and rapidly restore your critical business operations. Our Business Continuity Management System (BCMS) ensures that:
Comprehensive risk assessments and business impact analyses identify vulnerabilities proactively
Formal plans and processes are in place to manage incidents like outages, disasters, or cyber threats
Regular tests and reviews validate your readiness for business continuity and fast recovery
With ISO 22301:2019, your organization is better prepared for disruption, minimizing downtime and safeguarding reputation and revenue.

ISO 27001:2022 – Information Security Management System

Our ISO 27001:2022 certification confirms that Digital ONE operates with a fully integrated Information Security Management System (ISMS). This ensures:
All client data and IT assets (on-premises or cloud) are protected via risk-based controls
Policies and procedures are in place to secure access, encryption, incident response, and continuous auditing
Security measures are regularly tested, reviewed, and updated in response to changing threats
This certification assures you that your sensitive data is managed with the highest level of integrity, confidentiality, and availability.